At Smith Micro, we develop software to simplify and enhance the mobile experience, providing solutions to leading wireless service providers and cable MSOs around the world. Our solutions enrich today’s connected lifestyles while creating new opportunities to engage consumers via smartphones and consumer IoT devices. Smith Micro’s flagship products include SafePath – a connected life platform bringing together people and the connected things that are part of their daily digital lifestyle inside and outside the home; CommSuite – a voice services platform adding intelligence and other services to voice messaging; and ViewSpot – a digital retail platform bringing in-store devices to life with engaging experiences. If you enjoy a fast-paced environment where your skills can have real impact, let’s talk!The IT Administrator will support, maintain, and resolve desktops, IT systems, and networks issues for the Smith Micro Pittsburgh office. Additionally, this person will provide technical assistance, implement break-fix solutions, and support the IT hardware, services, and solutions for this office.What you will do:
- Respond to user requests for IT service issues, troubleshoot problems, and respond to IT helpdesk tickets
- Implement Active Directory moves, adds, and changes
- Support PC and Macintosh hardware components, desktop operating systems, and various software applications
- Perform minor repairs to IT equipment
- Investigate and re-mediate computers infected with spyware, adware, and/or viruses
- Monitor backup systems and procedures to ensure data security
What you will need:
- Associate Degree in Information Systems/Computer Science
- Previous work experience of any kind in a service or business setting
- Understanding of Azure Active Directory Administration
- Desire to learn and receptive to feedback and mentoring
- Displaying an interest in Information Technology and Business Operations
- Proficient in English (written and verbal)
We’re looking for creative thinkers, game-changing challengers and individuals with an entrepreneurial spirit. We won’t just hire anyone. Only amazing people like you – those who are driven, focused, and interested in ever-changing technology.For our USA openings: We offer competitive pay, paid time off and holidays, and a comprehensive benefits package that includes premium medical coverage, well-being programs, an employee stock purchase program (ESPP), a 401(k) plan with company match, and more.For our Global openings: Each location participates based on country benefit requirements and will be discussed during the interview process.Apply now!Smith Micro is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Smith Micro is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation in the US, contact Human Resources department, HR@smithmicro.com or call 412-837-5300.
