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Lab Dispatcher – Remote (Overnight) job

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Company: TridentCareDispatcher Essential Duties And ResponsibilitiesDispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.

  • Properly documents changes to orders requested by facility and/or ordering physician.
  • Coordinates estimated time of arrival (ETA) with appropriate technician and facility, upon request.
  • Ensures dispatched orders are confirmed as received by technicians.
  • Contacts facilities when scheduling or re-scheduling is necessary for any reason.
  • Coordinates reassignment of orders to different technicians when necessary.
  • Assists with inbound Customer Service calls as needed or directed.

Dispatcher Qualifications

  • High School Graduate or GED.
  • Proficient to expert use of Microsoft Office software.
  • Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.
  • Ability to focus on the task at-hand in a busy, call center environment

Work-From-Home Requirements

  • Must have private workspace, free from external sounds and distractions. Must meet safety checklist requirements.
  • Must have high speed internet connection to support VoIP communications. Fiber or Cable is recommended. DSL and Satellite connections are not recommended.
  • Must successfully pass Trident Care’s Network Performance Test. Must have access to a PC that can run this test. (Not Chromebook).

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