As our Salesforce Administrator, you’ll play a vital role at Appcues. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, communicating with stakeholders, and managing the operational road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator will report to the VP of Finance and should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.About The Role
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Sandbox environment management
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- User support tickets
- Monitor and improve user adoption
- New user and ongoing user training
- Technical documentation
- Working with integrated applications including PandaDocs, Gong, Outreach, Slack, 6Sense, Hubspot, NetSuite, and Zapier
About you : Required
- Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands:on experience with Sales Cloud
- Very strong project management skills
- Trailhead Badges/Super Badges
- Certified Salesforce Administrator
- A proactive attitude to platform enhancements
- You seek collaboration and feedback
- Designing scalable, best practice solutions
- Excellent relationship:building skills
- Ability to liaise with stakeholders at all levels
- Translating requirements into technical solutions
- Experience in change management and governance
- Training end users and key stakeholders
- Technical documentation
- Available and responsive to questions
- Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
About you : Desired
- Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
- Bachelor’s/Postgraduate degree, or professional qualification
- Demonstrates continued personal/professional development
- Active in the Salesforce community
- Have completed a Salesforce implementation
- Knowledge of Celigo and/or HubSpot
- Business operations experience
Note : Appcues uses a market:data driven approach to setting compensation ranges, and pins compensation ranges to data provided by third:party organizations. This range is for all US:based candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or later relocates). This range represents salary:based compensation and does not include our equity package (in stock options), 401k match, or other benefits including an office setup budget, tech budget, training and education budget, and co:working space reimbursements. Actual compensation offered to a successful applicant may be based on job:related experience and other factors consistent with applicable law. For non:US based candidates, Appcues adjusts salary ranges based on cost of labor in each market. If you have questions on the pay range in your country, the recruiter will be happy to discuss specifics during your introductory conversation.”About UsAppcues’ mission is to help teams deliver experiences their users love. Our vision is for every software company to embrace product:led growth, resulting in more engaged and happier users.Our Benefits100% remote : We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won’t change post:COVID as we are committed to being 100% remote for the long:term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun off:site retreat.Well:being : You’ll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.Fair pay : Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market valueHome office and tech budget : Besides paying for your work computer (Mac or PC), we offer a one:time $1000 home office stipend and an additional $500 annual budget for extra work:related technology.Coworking space, on us : Home office not cutting it? We’ll reimburse your monthly coworking fees.Equity : We want everyone invested in our success. We grant every employee equity in the company.Transparency and collaboration : We foster team alignment with meetings of all shapes and sizes—a monthly all:hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.Flexible Time Off : We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.
