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Service Manager job

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The Service Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service. The Service Manager is responsible to assist with all Front-of-House functions of the theater including but not limited to: Guest Services, Servers, Bartenders, Runners, and Concessions. Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.


  • Assists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training, and on-boarding of new hires
  • Assists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered
  • Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head Office
  • Provide direction, coaching and leadership for all employees
  • Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions
  • Ensures maximization of sales by auditing sales staff and setting daily, and weekly goals via KPI boards and take ones
  • Review sales numbers and goals on a regular basis and make operations adjustments as necessary
  • Manages and supervises the In-Seat Dining process, auditorium sales, and guest experience
  • Ensures that facilities are clean, safe and in proper working order by adhering to company cleaning policy
  • Perform daily opening, mid and closing operation duties
  • Assist General Manager with various tasks, reports, scheduling and analytics
  • Assist as necessary with the preparation and follow through of special and private events
  • Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times
  • Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints
  • Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
  • Attend and participate in meetings and trainings
  • Assist when needed in the in-seat dining and auditorium sales management process – running F&B, handling expo roles, managing and creating teams for ISD
  • Other duties as assigned


  • Bachelor’s degree in Business Management, Hospitality or related field preferred
  • High School Diploma or equivalent required
  • 1+ years of bar and restaurant management required
  • 2+ years of supervisory experience required
  • Full service background, have restaurant knowledge, including inventory control and operations
  • ServSafe certification preferred
  • Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis
  • Availability to work during holidays, nights, and weekends
  • Ability to work in a fast pace environment


  • Proven leadership and motivational skills
  • Displays a professional appearance and is a positive role model within the restaurant and Support office
  • Strong written and verbal communication skills
  • Strong decision-making skills
  • Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
  • High guest satisfaction expectations and focus
  • Resourceful problem-solving skills
  • Self-motivated and results driven
  • Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
  • Holds self and others accountable to consistently maintain high performance standards


  • Free Popcorn & Soda
  • Free Employee Meal
  • Food & Beverage Discount
  • Free Movie Passes

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be added at any time per the business needs.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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