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Telerad Specialist – Remote job

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Position Details

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Tasks And Responsibilities

  • Effective management of the Unmatched queue in Ramsoft PACS, including management of all pending orders in Ramsoft.
  • Responsible for researching and resolving missing interpretations from previous dates at start of their shifts.
  • Follow established procedures and policies in order to responsibly monitor and account for all cases during the shift.
  • Documents follow up efforts in the claim file in DDF.
  • Monitors every verified claim to ensure verification with Ramsoft images.
  • Escalates delays to appropriate leadership group.
  • Burns study images to CD and mails to client.
  • Alerts regional dispatch team to any repeats that are documented by reading radiologists.
  • Collaborates with Rely Radiology helpdesk as required.
  • Responds quickly to email requests submitted to the Telerad inbox.
  • Responsible for accommodating various special requests, honoring high priority facility orders, expediting urgent cases and conducting constant follow up.
  • Must maintain a positive attitude in the office, when speaking to technologists, and when interacting with team members and clients.
  • Must be able to provide detailed written documentation of issues that occur.
  • Must be able to think critically and maneuver assets as required to satisfy client needs.
  • Must promptly notify call center leadership of any issues that require assistance.
  • Identifies and pursue self-improvement needs, eagerly adapts to changes when proposed.
  • Perform other duties as assigned, assists when attendance issues arise within the office, and maintains positive attitude during crisis.
  • Documents any escalation and reports any unresolved problems to the Call Center Supervisor and/or field operation supervisor.
  • Takes client calls and handles account issues when applicable.
  • Reports compliance events to appropriate authority.
  • Executes additional tasks as may be required from time to time by management.
  • Ensures escalation procedures are observed.

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