Perform other duties as assigned<\/li>\n<\/ul>\nQualifications<\/strong>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and\/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<\/p>\n\n- Ability to work well with other employees as a team<\/li>\n
- Ability to deal with difficult or demanding customers on a routine basis<\/li>\n
- Excellent phone etiquette<\/li>\n
- Excellent written and verbal communication skills<\/li>\n
- Excellent attendance and punctuality<\/li>\n
- Enjoy providing prompt and timely service to our clients<\/li>\n
- Be extremely detail-orientated, efficient and possess superior written and verbal communication<\/li>\n
- Must possess strong interpersonal skills<\/li>\n
- Have compassion and empathy for customer situations<\/li>\n
- Have excellent customer service skills with the ability to build and maintain customer relationships<\/li>\n
- Be energetic, self-motivated and quick-thinking<\/li>\n
- Ability to work in team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment<\/li>\n
- Ability to read and comprehend normal instructions, correspondence and memos<\/li>\n
- Must be able to organize and write correspondence and memos in a logical\/methodical manner<\/li>\n
- Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization<\/li>\n
- Ability to apply common sense understanding to carry out detailed written or oral instructions<\/li>\n
- Ability to deal with problems involving a few concrete variables in standardized situations<\/li>\n
- Excellent computer skills required, strong data entry skills, 10-key by touch and various Microsoft Office programs<\/li>\n<\/ul>\n
Education And\/Or Experience<\/strong><\/p>\n\n- High school diploma or general education degree (GED)<\/li>\n
- Two years of related experience as a Customer Service lead or supervisor<\/li>\n
- Bilingual Spanish a Plus<\/li>\n<\/ul>\n
Supervisory Responsibilities<\/strong>N\/AWORK ENVIRONMENT<\/strong>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and\/or move up to 20 pounds. The work environment is usually moderate to loud.<\/p>\n","protected":false},"excerpt":{"rendered":"About UsViaPlus\u00a0is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[156],"tags":[],"_links":{"self":[{"href":"https:\/\/currentaffairs360.com\/wp-json\/wp\/v2\/posts\/3011"}],"collection":[{"href":"https:\/\/currentaffairs360.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/currentaffairs360.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/currentaffairs360.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/currentaffairs360.com\/wp-json\/wp\/v2\/comments?post=3011"}],"version-history":[{"count":2,"href":"https:\/\/currentaffairs360.com\/wp-json\/wp\/v2\/posts\/3011\/revisions"}],"predecessor-version":[{"id":3013,"href":"https:\/\/currentaffairs360.com\/wp-json\/wp\/v2\/posts\/3011\/revisions\/3013"}],"wp:attachment":[{"href":"https:\/\/currentaffairs360.com\/wp-json\/wp\/v2\/media?parent=3011"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/currentaffairs360.com\/wp-json\/wp\/v2\/categories?post=3011"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/currentaffairs360.com\/wp-json\/wp\/v2\/tags?post=3011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}