Application Deadline: 1 September 2023Department: Fieldwork PhoneEmployment Type: FlexibleReporting To: Call Center ManagerCompensation: $10.00 / hourDescriptionYOUR OPPORTUNITYWe are excited to welcome Telephone Interviewers to join our dedicated Call Center team from the comfort of your own home (WFH)! You’ll hit the ground running to help provide customer service support to InMoment customers and clients by adding your own personal touch.With the projects and initiatives ahead, the role demands smart, hardworking, and bilingual speakers to hop on board. You will be calling and collecting data in a user-friendly and professional manner by phone. This is an entry level position with the opportunity to launch your career in a fun tech environment in the booming CX space.We are looking to recruit client-focused, professional telephone interviewers to work a variety of morning, afternoon, and early evening shifts.Applicants must have:
- Broadband Connection
- Desktop/Laptop with Microsoft Windows OS
- Noise Cancelling Headset
- Reliable Phone service landline or Cell
- Active email account
- Workstation quiet and free of background noise
All technology requirements must be provided by the employee and must be maintained in a good working condition. All costs to meet these requirements, including repairs, monthly telephone and internet charges are the responsibility of the employee and are not reimbursed by InMoment.Key Responsibilities
- Conduct consumer research studies by phone
- Maintain a professional and client focused approach at all times
- Record data accurately and efficiently
- Promote an environment conducive to high quality data collection
- Support the management team in maintaining and improving the efficiency of the Remote Call Center Environment
- Refer any suggestions or concerns to your Project Supervisor or a member of the Management Team
DESIRED NATURAL ATTRIBUTES (INMOMENT DNA!)
- You live and breathe customer service and demonstrate a customer-first attitude at all times
- Positive and energetic phone skills, excellent listening skills and good writing skills
- Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
- Inspirational team player, colleague, and culture champion within InMoment
- Strong command of the English language
- High tolerance for repetitive tasks
- Excellent attendance
Ideal Experience
- Customer Service experience is preferred, but not required as full training is provided
- Strong ability to learn new technology and ramp-up quickly
- Positive and energetic phone skills, excellent listening skills and good writing skills
HOURS
- 15-28 hours per week
- Must work a minimum of 4 hour shifts.
- 1st Shift – Monday-Friday 9:00am-4:00pm
- 2nd Shift – Monday-Friday 4:00pm-12:00am, Saturday 11:00am-3:00pm, and Sunday 2:00pm-6:00pm
KEY RELATIONSHIPS
- Reports to the Call Center Manager
- Day to day communication with the Project Supervisor
At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.
