Role-Change management
- Be a point of contact in coordinating all levels of change within the enterprise
- Perform change reviews with implementers and stakeholders to ensure adherence to policy
- Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes
- Review and analyze change metrics and report metrics to leadership
- Monitor and maintain the functionality of change management systems and applications
- Develop and maintain procedural documentation
- Train stakeholders in change policies, processes, and procedures
- Audit the completeness and accuracy of all changes using the ServiceNow Platform
- Proactively detect and prevent conflicts in change schedules
- Collaborate with subject matter experts to refine processes and procedures to deliver and maintain service more efficiently
What You’ll Have An Im,te Impact On
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- Ensuring that the change process is followed and that changes meet established guidelines and procedures.
- Managing the risk associated with the Digital change portfolio and ensuring stability within the environment.
QualificationsWhat experiences youll need:
- Bachelors degree in engineering, computer science, computer information systems, management information systems or a related field of study,
- Three+ years’ experience in a technology change management program focused on ensuring relevant change management procedures, controls, and best practices are followed,
- Excellent oral and written communications skills, including experience working and communicating with leaders,
- Experience with the following Microsoft tools Microsoft Excel, SharePoint, Microsoft Project, Visio
What May Set You Apart
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- ITIL and/or change management certifications,
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- Experience with other ITIL practices – (problem management, event incident management, incident management)
- Experience with ServiceNow and JIRA,
- Understanding and experience with AGILE best practices
- Experience in the financial services industry
- DevOps experience,
- Development experience,
