Founded in 2001. drives innovation to the global digital payments and open banking industry with a multi-function technology built for endless possibilities. We create, deliver and service advanced prepaid card products that help consumers and enterprises solve a multitude of personal finance and business challenges. As one of the world’s fastest growing processors in the payment industry, i2c offers a challenging and rewarding career to individuals who have a passion to excel and deliver in a fast-paced, team-based environment.The focus of this position is support and grow global client relationships. Candidates must have 5+ years experience serving clients within payment service business involving ACH, credit, debit, prepaid, or fraud. The Account Manager will oversee global client relationships, resolve client issues & deliver superior customer experiences.Responsibilities
- Plan and implement client strategy to strengthen and grow relationships post-sale.
- Monitor progress and growth against key initiatives and articulate results.
- Provide on-going support and education for client to best leverage all i2c’s extensive platform capabilities.
- Develop solutions and provide recommendations for client’s business growth.
- Proactively monitor and report overall relationship sentiment to key stakeholders, resolving issues and initiating dialog as appropriate.
- Conduct client reviews and provide updates on projects and open items.
- Provide advice and consultation through business reviews.
- Sound understanding of client issues from both business and technical perspectives.
- Liaise with Engineers and Product Managers to seamlessly provide an excellent client experience.
Requirements
- Required 5+ years’ experience in client-facing positions as an account manager or client manager within a payment service business
- Strong knowledge of payments industry (ACH, credit, debit, prepaid, fraud, etc.)
- Excellent organization and prioritization skills with an emphasis on managing client demands and priorities
- Client focused; results driven with a proven background of client relationship building
- Evidence of leadership, initiative, accountability, productivity, and teamwork required
- Exceptional oral and written communication skills; bilingual fluency in Spanish or Portuguese a bonus
- Ability to work independently in a fast-paced deadline driven environment
- Strong attention to detail
- Spanish fluency is a bonus
