Software Implementation ConsultantDelivery TeamAbout The RoleOur implementation consultants play an important role in the on-boarding journey for our new clients. The consultant helps to understand how our customers work at a process level and to ensure the PlotBox product is implemented in a way to allow our customers to be fully functional from day 1.You will be part of our Project Delivery division, and you will hold an integral and highly visible role in delivering the PlotBox solution to our customers across the globe.You will wear many hats, understanding our customers business processes, designing and delivering a solution using system configuration and delivering successful training to our clients; this includes managing the training program, developing training plan/schedule, delivering both remote and onsite training to classroom and individuals.You will also provide additional support to our clients on Go-Live prior to the handover to Support and will support updates and maintenance to the PlotBox Delivery Toolkit as a knowledge base to support solution design/configuration as well as training.Travel throughout the UK, North America and Australia (when permitted beyond current travel restrictions) will be required in this role.ResponsibilitiesThe Implementation Consultant will be fully accountable for the preparation of our new customers to accept the PlotBox system into the operation. They will:
- Become a product/Platform expert in the PlotBox system to understand the operation and configuration of PlotBox as an internal specialist and expert
- Develop, document and communicate critical business processes for the customer to ensure the product is configured to perform in line with requirement
- Design and deliver workshops to understand Business processes inline with the project requirements
- Author the PlotBox Design specifications, capturing any design decisions made during the discovery and design phase.
- Communicate all specifications to required stakeholders in the delivery process
- Setup & Configure the PlotBox solution based on a design specification that has been agreed with the Customer
- Take ownership of the configuration spec to document
- Communicate the configuration and design spec to the support team
- Fully test the final configuration in line with the process and design spec in
line with customer requirements
- Own the full training program for each client including all user levels
- Document and train to a specific program developed to optimise the use and engagement of the PlotBox platform
- Provide training materials and a training environment in line with requirements as per the Statement of Work
- Work with the PM team to ensure the training is correctly scheduled in line with the overall delivery plan
- Ensure each training is signed off by the customer
- Provide a final Standard Operating Procedure for each customer
- Provide support a part of the support function requirements as required
- Support project meetings as required
- Support the Customer Success Managers with existing customers as required
- Establish and maintain good relationships with the customer and all stakeholders
- Be required to support client meetings in different time zones
About YouYou will be focussed on delivering high quality outputs and be flexible and adaptive to the needs of the business. You will have the ability to work to project plans and manage your time effectively and will demonstrate a positive can-do attitude in all that you do.ExperienceYou will also require the following skills and experience:You Will HaveExperience of supporting customers through enterprise-scale IT implementations from an early stageExperience in set up and configuration of SAAS platformsUnderstanding of business process in an operational contextDemonstrable experience delivering software training to the end customerExperience of preparing and communicating structured training material for SAASplatformsStrong working knowledge of the PlotBox customer journeyStrong understanding of the digital transformation challenges Crematoria andCemeteries go through when moving to cloud-based softwareSkillsYou will:Be a self-starter with a high level of drive and motivationBe comfortable influencing people and helping to create a strong customer successcultureBe capable of building and maintaining robust relationships with clients andcolleaguesBe enthusiastic and fastidious in your pursuit of excellence for the customerBe capable of juggling multiple work streams and prioritiesHave excellent communication skills, oral and writtenHave the ability to understand the product from both a technical and businessperspectiveHave a ‘can-do’ attitude when dealing with customers’ challenges
But we would still like to hear from you if you are located elsewhere.Company SummaryPlotBox is the leading software solution provider for the bereavement industry, facilitating cemeteries and crematoria in operating to world class standards. We are very clear on our mission; to take away some of the pain for families dealing with death and those who serve them, enabling our clients to focus their attention on the people they support.We are a high growth scale up of almost 80 people headquartered in NI and spread out across the globe, collaborating on a journey to make PlotBox the solution of choice for the death care industry worldwide. We live and breathe our core values – Tenacity, Teamwork and Trust.We have a passion for tech and innovation, actively exploiting new and cutting-edge tools and technologies to enhance our product and skillset. We actively promote from within and our dynamic scale up culture ensures that proactivity and initiative are rewarded with excellent career opportunities, progression and mobility.How would our team describe life at PlotBox? When asked to describe our company, they use words such as fun, respect, care, team spirit, family feel, trust, happy, listen, sense of accomplishment, flexibility, development.This is an exceptional opportunity to join our talented team. We recently made it into the top 10 UK Best WorkplacesTM as well as one of the UK’s Best WorkplacesTM in Tech and could not be happier. Our staff have told us loud and clear that they love working for PlotBox; from the relaxed working environment to feeling truly valued in their roles. In addition, our purpose- driven mission and the sense of pride in doing what we do – to ultimately lessen people’s pain at the most difficult time of their lives – means a lot to our team.Benefits Offered By PlotBoxWe are constantly increasing our list of benefits which currently include:
- Investment in employee growth and development
- fully funded life cover
- fully funded health care via Blue Cross Blue Shield
- 16 days PTO + 10 recognised federal days.
- Regular wellbeing initiatives
- Safe and supportive culture; we foster continuous improvement in all aspects of work
- Career mobility and progression
- Regular travel opportunities
- Flexible working hours
- Working from home options (and not just during the pandemic!)
