Front Desk/Reception Job Description
Description: Medical Office Receptionist
Employment Purpose: Medical Office Receptionist duties are as stated below to ensure to create a safe and welcoming environment for patients and team members while managing other front desk duties.
Skills/Qualifications: Customer Service, Time Management, Multi-tasking, Organization, Flexibility, Scheduling, Word Processor, Experience handling cash/checks, Reliable, Team Player, & Professional at all times.
Job Duties:
o Opens and/or closes office if scheduled
o Listens to voicemails daily and promptly gets messages out to ensure a quick response back to patients, vendors, referrals, or other callers.
o Welcoming patients and guests with a positive attitude during all forms of communication (via: telephone, email, in person etc.)
o Pulling, prepping, & filling medical charts.
o Scheduling consultations, surgeries, initial post-ops, post-ops, & annual exams.
o Maintains patient appointments by being attentive of scheduled check-ins, notifying staff of patient arrival, calling patients if later than 15 minutes to appointment, & communicating with other staff members of any appointment changes that may occur.
o Notifies/ takes correct payments from patients. (includes handling cash, credit cards, checks, CareCredit, Alphaeon, etc.)
o Optimizes patient experience by answering questions or concerns they may have.
o Insures that all patient information, insurance, & patient balance is correct and up to date in all systems (Prima, MD Solutions, Chart, etc.)
o Maintains an inventory list of missing/needed supplies & provides this list in a timely manner
o Medical records requests
o Regularly checking other scheduling sites (Zocdoc)
o Protects patients’ rights by maintaining confidentiality of personal & financial information that is in compliance with HIPPA.
o Maintains all operations by following policies and procedures.
o Contributes daily to the team effort by helping with other related tasks
o Petty Cash: N/A
Cutarelli Vision has the right to update or change any policies at any time. Employees will be notified if there have been changes made to duties of the Medical Office Receptionist. This is a general list of daily expectations for Medical Office Receptionist but is not limited to what is above.
