IT Desktop Support job

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Job DescriptionWe prefer candidates with:Associate’s Degree (Recommended)OR2+ years IT-related experiencePreferred CertificationsCompTIA IT FundamentalsCompTIA A+The Corporate Field Services Refresh Technician will be responsible for receiving IT PC inventory, imaging Laptop and Desktop Computers, installing licensed software, engaging with customers, deploying new PCs, and reclaiming legacy PCs.Daily Tasks Include (but Are Not Limited To)Active Directory AdministrationFamiliarity with cloud applications (Box, Office365, etc.)Dameware remote connection/utilizationAltiris Deployment server utilizationAsset management skillsInternet Explorer and various browser(s) supportInstallation/configuration of various Adobe productsInstallation/configuration of Check Point endpoint client softwarePrinter/driver troubleshooting & installationServiceNow utilizationCisco WebEx service supportBox user administrationHardware ordering/deploymentAdditional Responsibilities May IncludeDocumentation (records) managementKnowledge base utilizationProject interactionCustomer scheduling/follow-upsMulti-team interaction and/or technical roundtable participationStandard device imaging via USB/PXE server(s)Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service/satisfaction.The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.The Corporate Field Services Refresh Technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested).Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.Certification: CompTIA A+