Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?EdTech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.This is a full-time position, based remotely in the USA or Canada.The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset.The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs, by:
- Managing, contacting, and qualifying inbound warm/hot leads to Crimson Turkey
- Providing resources to leads to inform them of opportunities with Crimson
- Working as part of a high performing team to provide the best experience to potential Crimson students
What are the main responsibilities for this role?
- Build and maintain strong and productive relationships with potential students and guardians and serve as a positive, supportive, and high-energy first point of contact
- Take and share detailed notes to share with the larger sales team that will offer background, context, and tips on how to move forward in the sales process that best suits the lead
- Consistently brainstorm and craft new, efficient, and effective ways to reach and engage families
- Work collaboratively with team members across the company (and world!) to foster a dynamic and efficient SDR community
- Optimize the student experience, leveraging data to drive improvements across the sales team
- Create a customer-centric and polished first impression with prospects and customers
- Respond promptly to all new business opportunities from inbound and marketing-generated leads
- Monitor and respond to email, sales queue, and phone for sales inquiries
- Meet target quota related to number of qualified opportunities, meetings set, and closed business as well as assisting with online self serve purchases.
- Accurately capture, report, track, and manage required qualification data and lead statuses into Salesforce
- Provide prompt and regular feedback to marketing on lead quality and trends systematically via data entry and anecdotally in weekly marketing meetings
- Be an active contributor in a great team environment with a fun and energetic atmosphere
Required qualifications:
- Excellent interpersonal communication skills (written and verbal)
- Outstanding time management skills
- Self-starter with lots of initiative
- High energy team player
- Demonstrated experience with CRM tool(s)
- The ability to pick up new technology quickly and with ease
- Fluent in English
Bonus to have:
- Experience in the field of education
- Experience with Salesforce
- Knowledge of the US admissions application process
- 2+ years sales and/or customer service experience with a desire to exceed the target
- Willingness to be coached and able to take feedback constructively
- Bachelor’s degree from an accredited university
- Passion for developing a career in sales or marketing
Why work for Crimson?
- Flexible working environment, you will be empowered to structure how you work
- Option to work from our many locations/remotely around the globe (role dependant) with us!
- Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
- $1,000 training budget per year- we love to level up!
- Psychologist on staff
- Impressive fireside chats and workshops to help the team continuously level up
- Radical Candour is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe!
If you’re passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we’d love to hear from you!Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.This is a remote position, please only apply to one of the positions listed with this title in the USA.
